Complaints regulation

AOFE clinics wants to do everything they can to make your stay and treatment as pleasant as possible. Nevertheless, it is possible that your treatment did not go as expected. AOFE clinics invites you to discuss this. We want an accessible, fast and respectful handling of dissatisfaction and complaints from patients and visitors. Complaints can make a valuable contribution to the quality of our care and services.

The general aim of complaints mediation is to restore the relationship. Mutual understanding and improved communication is often the key to the solution.

AOFE clinics considers it important to achieve the following goals in the event of a complaint:

  • restoring the relationship between patient and professional and solving problems that have arisen
  • Strong involvement of the accused.
  • Using complaints as input for quality improvement

If you have a complaint, you can report your complaint by filling in the form on our website. You can find this form under Contacts. If you would like to receive the complaints procedure, you can request it via

AOFE clinics has joined the disputes committee.